Customers

Your customers, the people you look in the hairy eyeball and meet their needs. They are your best advocates. These people know the quality of your work. They know your focus and attention to what matters. They know when they see you you will deliver to them exactly what they have come to expect from you.

These customers know you and trust you. They are glad to see you and glad to have you be their person, worker, and friend.

Right?

Who are your customers (whether internal or external)? Who do you serve well? Who do you not serve well? How can you serve your customers better? What do you need to do to give your customers the best experience possible?

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How You Doing?

“How has your week been?”

Simple question, and how we respond is what matters. We can respond with an oversimplified answer, ‘good, fine, or bad’. And that will suffice for a surface level conversation or passing greeting.

We can respond in the negative and unload all of the bad things that happened in our week regardless of any good things that might have happened in our week.

We can respond in the positive and blast all the happy-go-lucky positive veneer as if there is not hardly a single thing wrong in our corner of the universe.

Or we can be honest about where we are at and respond with the truth. It might be skewed that day or week depending on the majority of happenings in our week.

None of these responses are empirically right or wrong. When I am feeling antisocial, I will give a surface level response. And when things are generally anything other than really bad, I’ll give a positive response. Maybe it is time for me to be more honest in my responses.

How do you respond? Are you overly positive? Overly negative? Overly shallow? What would it look like to be more honest?

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